Producing a flexible work environment has seen huge progress in employee work rate and levels of engagement for Telus as well as a corresponding important savings in real estate costs.
The company commence on its alternative workplace idea, Work Styles, in 2006 and is planning to have more employees working outside a traditional office.
Between 2009 and 2012, Telus has cut its real estate footprint by over one million square feet and is looking at a reduction of another 400,000 square feet in the succeeding years. Between 2009 and 2016, it will reduce its office space from 4.8 million sq. ft. to 3.4 million sq. ft. By the end of 2016, the target is to reduce annual rent costs by $50 million. It leases a total of $160 million of office and call center space every year.
By 2015, the aim is to have 70 percent of its 40,000 people working from home or on a mobile basis at least part-time. Today, 47 percent, or 5,000 people, on a given day work outside the office.